Terms of service

PAYMENT

Payments will be authorised at the time of order placement. No goods shall be supplied without payment.

We use Shopify to process all our transactions on our behalf safely and securely, and as such the only information we have access to is your name and address which is necessary to complete delivery of your order.

STOCK

We hold a limited stock at our facility and orders may enter a queue for manufacturing. If there is a delay concerning the delivery of goods we endeavour to keep our customers up to date on any delays.

LIABILITY AND CLAIMS

We cannot accept responsibility for any injury, allergy, illness or damage due to our product. Claims arising from damage or delay of the goods in transit must be made through Email or phone to Coucon no later than 7 working days after the date of delivery. Coucon shall be afforded reasonable opportunity to investigate any claim made, and the customer shall, if so requested in writing or verbally by Coucon, promptly and securely return all products and packing materials related to the claim for examination by Coucon.

If the customer establishes that any product was not delivered, damaged while in transit, or was not received in the correct quantity/option, Coucon shall, at its option, replace them with similar items or offer customer credit to the invoice value of the related goods.

If the customer establishes that any product is defective, Coucon shall, at its option, replace them with similar items or offer customer credit to the invoice value of the related goods.

In no circumstance shall the liability of Coucon to the customer exceed the invoice total.

PRODUCT SPECIFICATION

We reserve the right to alter the product specification in any way we choose. We will, however, endeavour to keep the website up to date as well as let any customer know if there has been a specification change made to their order.